REFUND AND RETURNS POLICY

At Rosewhimsy, customer satisfaction is our priority. If a product does not meet your expectations, we offer a structured and transparent Returns & Refunds Policy to ensure a seamless resolution process.

Return Eligibility & Guidelines

Customers may request a return within 48 hours of receiving their order. To qualify for a return, the following conditions must be met:

• The product must be unused, undamaged, and returned in its original packaging.
• All accompanying tags, invoices, and packaging materials must remain intact.
• To avoid complications, we recommend keeping the original packaging until you are completely satisfied with your purchase. This ensures a smooth and hassle-free return process.

Process for Initiating a Return

Customers can initiate a return through one of the following methods:

• Email Request: Submit a return request to primeglidecreations@gmail.com within 48 hours of delivery. Our support team will provide detailed instructions to guide you through the return process.
• Online Submission: Log in to your account on our website, navigate to the return section, and follow the provided steps to complete your request.

Once your return request is received, our team will review the details and provide further assistance to ensure a swift and efficient process.

Refund Policy & Processing Time

Upon receiving the returned item, our team will inspect it to verify compliance with our return guidelines. If the product meets our criteria, the refund will be processed within 5 to 7 business days and credited to the original payment method used during the purchase.

Please note that refunds are only applicable to products that meet the specified return conditions. Items that exhibit damage, signs of use, or any form of misuse will not be eligible for a refund.

Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded due to hygiene, safety, and product integrity concerns. These include:

• Innerwear & Lingerie – Returns are not accepted due to hygiene considerations.
• Swimwear & Activewear – Items that come into direct contact with the skin are non-returnable.
• Customized & Personalized Products – Since these items are specially crafted as per customer specifications, they are not eligible for returns or refunds.
• Clearance & Sale Items – Products purchased at a discounted price or during clearance sales are considered final sale and are not returnable.

Customer Support Assistance

If you require any assistance regarding our Returns & Refunds Policy, feel free to contact our customer support team at primeglidecreations@gmail.com. Our dedicated team is here to provide prompt support and resolve any concerns, ensuring a smooth and satisfactory shopping experience.