CANCELLATION POLICY

At Primeglide Creations, we are committed to providing a hassle-free and satisfying shopping experience. We understand that situations may arise where you need to cancel an order, and we strive to make the process as simple as possible. To ensure clarity, we have established this Cancellation Policy, outlining all necessary guidelines and procedures. If you need assistance at any stage, our customer support team is always available to help. Thank you for shopping with Rosewhimsy, where customer satisfaction is our top priority.

Eligibility for Cancellation

We aim to accommodate cancellation requests whenever possible, but eligibility depends on specific conditions. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom or personalized items may be subject to different cancellation terms. To determine whether your order qualifies, please check its status in your account dashboard or reach out to our customer support team.

To increase the likelihood of a successful cancellation, we encourage customers to submit their requests as soon as possible. Once an order enters the shipping phase, cancellation may no longer be an option or could involve additional charges. Additionally, items purchased during special promotions or at a discounted rate may be subject to separate cancellation policies. Our objective is to maintain a fair and transparent process while ensuring a seamless shopping experience for all customers.

Cancellation Timeframe

You can submit a cancellation request within a specific period after placing your order, depending on its processing stage.

Once an order has been confirmed for processing or dispatched for delivery, it may no longer be possible to cancel it. To verify your order status, log in to your account and check the order details under the Order History section. During peak shopping seasons or promotional events, cancellation windows may vary due to increased order volume. We work hard to balance customer flexibility with efficient order fulfillment to serve all shoppers effectively.

How to Cancel an Order

To ensure a seamless cancellation process, please follow these steps:

• Log in to your account and navigate to the Order History section.
• Locate the order you wish to cancel and select the Cancel Order option.
• Follow the on-screen prompts to submit your cancellation request.

If you encounter any difficulties or require further assistance, our customer support team is ready to help. Please note that cancellations are only permitted within the designated timeframe and before an order has entered processing or shipping. Once an order has been shipped, cancellation will no longer be available. We appreciate your cooperation in adhering to these guidelines for a smooth and efficient experience.

Cancellation Exceptions

While we strive to accommodate cancellations whenever feasible, certain exceptions apply. Custom-made or personalized products cannot be canceled once production has begun. Similarly, orders that have been processed, packaged, or shipped are ineligible for cancellation.

Products purchased during clearance sales, limited-time promotions, or exclusive sales events may be subject to specific cancellation restrictions, which will be clearly communicated at checkout. We encourage customers to thoroughly review product details and policies before finalizing their purchase. For any uncertainties regarding cancellation eligibility, our customer support team is available to provide clarification. We appreciate your understanding as we work to balance customer convenience with operational efficiency.

Legal Disclaimer

We strive to provide accurate and transparent cancellation guidelines; however, this policy is subject to changes or updates at any time without prior notice. While we make every effort to ensure accuracy, we cannot guarantee that all information on our website is completely free of errors or always up to date. By using our website and services, you acknowledge and accept that we are not liable for any claims arising from reliance on the information provided, including this cancellation policy.

Primeglide Creations reserves the right to refuse or cancel orders at our discretion, including those that appear fraudulent or violate our Terms of Service. In cases where there is a discrepancy between website information and details provided via other communication channels, the website’s policy will take precedence. By placing an order, you agree to abide by this cancellation policy and all related terms.

For any concerns or additional questions, please contact our customer support team at primeglidecreations@gmail.com before completing your purchase.